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Spotlight Preferred Member Company
Lehigh Valley Health Network
Allentown, Pennsylvania, United States (on-site)
2 days ago

Description

The Director, Donor Patient Ambassador Program, helps develop, launch, and execute a comprehensive ambassador services program for LVHN.  This position assists donors in navigating LVHN’s care delivery system, nurturing relationships with donors and their families and establishing strong communication channels between the Office of Philanthropy, leadership and clinical departments.  Manage all patient assistance services provided to donors throughout LVHN continuum of care. This position reports to the Sr. Vice President and Chief Philanthropy Officer.



Requirements

  • Serves as the primary resource for donors utilizing LVHN and its affiliates for their health care needs including weeknights, weekends and holidays based on team call schedule to provide consistent services to donors enrolled in the Patient Ambassador Program.
  • Responsible for oversight of navigating donors through LVHN and providing assistance to them when checking in for patient services upon request.
  • Enhances the Donor Relations Program to include outreach for donors and assist in their need for in-patient and out-patient services.
  • Round and visit with donors who are inpatients daily.
  • Establishes key liaisons with clinical staff, nurses on floor, environmental and dietary teams; work closely with CNO, physicians and other department heads to resolve patient-related issues for donors.
  • Lead the Patient Donor Ambassadors Program in all aspects, with a focus on building membership and awareness through external (donors, community) and internal audiences.
  • Identify and refer leads for new/upgraded gifts or prospects to major gift team.
  • Work in close coordination with major gifts team to meet with current and prospective members.
  • Collaborate with campus partners to build positive relationships for the benefit of LVHN.
  • Develop and implement an ongoing initiative of presentations to LVHN staff on the services and benefits of the Donor Patient Ambassadors Program and the role of philanthropy.
  • Build a system for, and successfully manage the physician referral program as an important resource for donors.
  • Provide campus tours to prospective and existing donors and patient families.
  • Must be well-versed in hospital services and amenities offered.
  • Must be able to work under pressure, perform multiple tasks. Must be willing and able to sit, stand, walk, drive for long periods of time and able to twist and bend. Be able to lift a minimum of 40 lbs.
  • Healthcare experience preferred.
  • On-call:  Able to be on-call for donors in the evenings or weekends.

 Knowledge, Skills and Abilities – Required

  • Ability to multi-task in a fast-paced environment, establish priorities and maintain flexibility.
  • Must be well-polished individual to meet with high-end donors and prospective donors.
  • Proficient in MS Word, Excel, PowerPoint and internet research.
  • Excellent customer service skills, attention to detail, and superior organizational skills.
  • Professional writing style, consistency and ability to produce error-free communications.

Job Information

  • Job ID: 67103810
  • Workplace Type: On-Site
  • Location:
    Allentown, Pennsylvania, United States
  • Company Name For Job: Lehigh Valley Health Network
  • Position Title: Director, Donor Patient Ambassador Program
  • Job Function: Other
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 10-25%
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